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Anthropic plans to introduce voice capabilities for its AI assistant Claude, featuring three distinct voices. This enhancement coincides with new features like Research and Google Workspace integration. The uptake of …
Anthropic Poised to Launch Voice Capabilities for AI Assistant Claude Read More
Entering 2024, call centers remain central to customer service, engaging nearly 3 million employees in the U.S. Despite a shift towards digital communication, phone interactions are still preferred by many …
Essential Call Center Statistics and Trends for 2024 Read More
The retail industry is evolving rapidly, driven by technology and changing consumer behaviours. Key trends include the rise of e-commerce and omnichannel strategies, AI personalisation, augmented reality experiences, and the …
The Transformative Future of Retail: Adapting to Technology and Consumer Trends Read More