Longbridge’s Bill Packer on Crafting AI That’s Inclusive of Seniors

Longbridge Financial COO Bill Packer discusses the need to develop artificial intelligence that includes seniors, addressing biases that arise from training often dominated by younger staff. He emphasizes potential AI applications for product education and streamlined loan processes that could better serve older individuals, stressing the importance of inclusivity in technology.

As companies dive deeper into artificial intelligence (AI), a pressing question arises—how do we include seniors in this tech revolution? This concern has been particularly vocal in industries aimed at older adults, like finance. You see, a lot of the AI training happens with younger employees. This is where things get tricky—these younger trainers might unknowingly pass on biases that make seniors feel left out, or worse, misunderstood.

Longbridge Financial has been breaking ground in the AI domain, with representatives discussing their strategies in the media. In a recent chat with HousingWire’s Reverse Mortgage Daily (RMD), COO Bill Packer highlighted possible AI applications that could truly benefit older consumers. He noted that with the right approach, AI could enhance product education, helping seniors navigate complex financial products much easier.

Moreover, Bill Packer stressed that improving the loan manufacturing process through AI could streamline operations and make it more senior-friendly. Imagine a system that simplifies the paperwork, making it clearer and less intimidating for older individuals who may not be as tech-savvy. It’s about creating a welcoming environment rather than one that isolates them.

However, it’s crucial that businesses reflect on who is developing these AI tools. If younger minds, without senior-centric context, are in charge, then the end results might not resonate with older users. In essence, Packer is advocating for a more comprehensive training regime that includes perspectives focused on seniors. This could mean involving some senior representatives in the training architecture, ensuring their needs and preferences are understood.

As brands forge ahead into the AI landscape, the importance of inclusivity cannot be overstated. The potential adverse effects of neglecting senior needs could translate to disconnect and frustration. As giants in the tech and financial space grow more reliant on AI, attention to this demographic could well shape the future of consumer technology, ensuring it is as inclusive as it is innovative.

The conversation is only beginning. With Bill Packer and Longbridge leading the charge, there’s a good chance that the tech landscape will pivot to become more inclusive, making AI a tool that benefits everyone, regardless of age or experience. With inclusion at the forefront, the aim of making AI accessible and inviting for seniors seems more attainable than ever.

In summary, as AI technology expands, retaining focus on senior inclusivity is not just beneficial—it’s necessary. Companies like Longbridge Financial, led by figures like Bill Packer, are recognizing the need for AI systems that cater to older adults, potentially enhancing their experience as consumers. With proper training that includes senior perspectives, the industry can better serve this demographic, creating a more unified approach to technology that thrives on inclusivity.

Original Source: www.housingwire.com